Objective:- To Delight the Clients, Company, Team, Self and ensure Growth of all.
| Manohar Mani Manjula Iyer (Murali) | | | | Citizenship: Indian, Resident: Mumbai Preferred Job Location: Navi Mumbai, Thane | | | | Profile Synopsis | | NAME: Manohar Mani Manjula Iyer (Murli) e-mail : Iyermanohar@yahoo.com , iyer.manohar@gmail.com Current Role: Manager Software Engineering at Accenture Technologies -> Migrating Legacy Systems to the New -> as Project Manager /Defect Triage Lead For a leading US Integrated Health Care Client Background •Manohar has 18 years of professional experience working on medium to large scale projects, spanning complete SDLC in Waterfall, incremental and Agile methodology •Manohar has leveraged project management skills for sizing & estimation, track activities, deliverables, and identifying risks •Manohar, working as Project Manager has tracked key achievements, upcoming activities and developed mitigations for identified risks. •Manohar has also devised Test Automation Architecture Solutions and strategies. •Worked in the Health Care domain, Emergency services, Banking, and Mobile domains Qualification & Skill Summary Educational Background: Masters in Business Admin IT, Bachelors in Physics and Electronics Six Sigma Black Belt, Software Testing - ITB-ISTQB Functional Experience: -Project Management -Functional Test Architecture, Design, Planning, Preparation and Execution -Change Requests Management-Agile/Waterfall Methodology -Impact Analysis-Defect Lifecycle management Technical Experience: -SQL, Oracle, SQL server. -Microsoft Word, Excel, PowerPoint, and Visio .-Java, TestNG, Selenium Web Driver, UFT, TOSCA (12 Certifications.) -Jira, Cucumber, Confluence, ALM, GIT, Jenkins -Upgrading on Google cloud Key Assignments Soln.Mgmt.- QE Test Automation for Accenture: Test Automation Solutioning, Enablement, Quality Engineering, to meet Business Process Requirements, Application Implementations, and Industry Training Needs •Liaised with Product Managers / Stakeholders for business requirements, expectations, escalation. •Analyzed stories for the sprints, identified and created test scenarios, test cases. •Test Automation Architecture, Strategy, Customizing STLC Process, and Solutioning, Reporting. •Managed Enablement, Devise Quality Engineering phases, to meet Business Process Requirements, Application Implementations, and Tracking •Lead the daily scrum calls for QA updates and defect management. •Mentoring junior QA engineers in the team and support as needed. •Incorporating QA best practices to accelerate product development. •Supervised defect triage and issue resolution. | | Business Domain | | - Banking (CREDIT RATING, LENDING & NRI REMITTANCES) - Mobile (ONBOARDING, PRODUCT, BILLING & cOLLECTIONS) | | Work Experience | | - 18 years - Quality Engineering Test Automation Lead with Accenture for Intelligent Platforms since June 2017 - Organizations: Accenture, cognizant, Polaris, Reliance. - CLIENTS: BARCLAYS BANK, USD2INDIA, INDIAPAY, FEDERAL BANK, CITY UNION BANK, AIRTEL | | PROFESSIONAL HIGHLIGHTS: | | - Has experience with Banking/Telecom Companies-Clients in handling Delivery & Testing aspects like Analyzing Business Requirements, Knowledge Transition, Verification of Functional Requirement Specification, Test Scenarios, Cases, Validation, Breaking software via Black box Testing for CIT, ST, SIT, UAT, Managing/ Tracking Defects, Artifacts Documentation like SUD, BRD, FRS, HLD / LLD, Test Plan, Strategy, Scenarios, TCD, Test Log, Defect Log, RTM/ Traceability Matrix and Test Closure, Client & Vendor Management, Resource Assessments - Have conducted many Trainings/workshops/seminars/ handling INDUCTION, BUSINESS SKILLS COMPETENCY, SOFTWARE QUALITY ASSURANCE, AND TESTING, APPLICATIONS TRAINING, PROCESS TRAINING, SALES TRAINING, PRODUCT TRAINING, ETC. | | Education | | Ø MBA from. Institute for Technology & Management, Mumbai o GPA: 3.77/4.00 Aggregate: 94%. o Can Comprehend the Fundamentals & Requirements of all Aspects of an Organization like Business Strategy, Systems, Finance, Operations, Sales, HR. Ø B.SC. (Sub: Physics & Electronics) from Mumbai University. o Aggregate: 50%. o Capable of Deducing the basis of any types of Activity/ Movements, Micro & Macro Views/ Perspectives, and Analyze States/ Situations. | | Software Certifications | | Ø TOSCA (12 certifications) - ü Automation Engineer Level 1
- ü Test Design Specialist Level 2
- ü Test Design Specialist Level 1
- ü Automation Specialist Level 2
- ü Automation Specialist Level 1
- ü qTest Specialist Level 1
- ü Automation Specialist for API
- ü Automation Specialist for SAP
- ü Tricentis Certified Specialist for Exploratory Testing
- ü Tricentis Certified Specialist for Database
- ü Tosca Query Language
Ø Advance Selenium web driver with Java Ø Diploma in Software Testing Ø Oracle 9i DBA Ø Also have working knowledge on Jenkins, GIT, CUCUMBER, TestCafe, Visual Story, Design Thinking, JMETER | | Professional Certifications | | Ø Six Sigma Black Belt from Asian Institute of Quality, Pune with A grade & ASCB UK Accreditation o Inquisitive, Observant, Meticulous - Can Learn, Study, Devise, Develop, Revise & Manage Process, Deduce CTQs, Optimize Resources, Avoid Wastages and Achieve Efficient Results | | | KEY IT PROJECTS DELIVERED | | Barclays Bank Technology Centre Project: Credit Rating & Facilities Sanctioning Application (Commercial & Retail banking) Duration: 16 months Project Description At Barclays Bank, Credit Rating & Facilities Sanctioning for Commercial & Retail Facilities for UK based customers is processed through a Web-based application platform, hosted on Websphere and developed in Java framework (using Chordiant 5.6) with the database in Oracle 9i. The project goals were (1) Develop & Test 52 CRs (functionality change requests) & 30 PRs (production requests) on Credit Rating & Facilities sanctioning Application (Agile SDLC) (2) Decouple connected application systems, remove dependencies to roll out in all Banks branches across Globe (Spiral SDLC) (3) Technology Migration (Oracle 9i to 11G, Chordiant 5.6 to 6.5) (Water Fall SDLC) Roles and Responsibilities: As Project Consultant for Business Analysis, Testing & Database Management worked with Team size more than 50 comprising of multiple vendors led by a Sr. PM from one vendor, Chordiant developers from another vendor, DB team from Polaris, Application Testing by third vendor & Mainframe by the fourth vendor. My KRA was: - Functional Testing & Defects mgmt - (QC) - Unit Testing, Integration Testing, Testing & UAT
- Modify existing & develop new Data Objects, Procedures, Functions & Triggers
- ETL: MI extracts of more than 152 tables & Data feeds for 7 different entities
- Data Decoupling strategies & removing dependencies, DADJ & Migration scripts
- Project RA, Competency Mapping, On-Boarding, Induction, Knowledge Transition/ Training on both Credit Workflow and Architecture
- Planning and Delivery of Knowledge Transition to new inductees on SOW, Product, Changes, Functions, Scope, Data model, SDLC, assessing Reverse KT & Retention.
- Analysis & Contribute to BRD, SRS, FRS/ FS, NFR, HLD, LLD & reports
- Project Coordination & SME of Credit Rating & Sanction. Was part of the Core Group member for this platform’s representation, across the bank.
- Packaging, Deployment Coordination, Release & Launch.
IndiaPay / Thinking Minds Inc. Clients/ Stakeholders: Mainly Banks like City Union Bank, Federal Bank, Payments & Settlements Dept. of RBI Project: USD2India.com (Remittance Banking Solution) & IndiaPay (Merchant Payout) Duration: 9 months Project Description The Indian arm of Thinking Minds was involved in providing a unique patented Online remittance solution ”USD2India.com” to NRIs in the US using Cheque Imaging Technology through which the NRIs can transfer Money from the US to India within 24 hours. The fund transfer after through Stringent KYC & AML checks is envisioned to flow between Bank Of America and Partner Banks in India like City Union Bank & Federal Banks, via regular regulatory reporting to RBI. We also provided Merchant Payout System, “IndiaPay” to various merchants in India. Roles and Responsibilities: As Assistant Manager for Product & Process Management, the responsibilities comprised of - Being SME, Owner of Product setup & Development, Process flow Design & Testing
- Managing the development of product Functionality, Data Model & Modules for KYC/AML checks.
- In-charge for Functional Testing (QTP) and UAT for entire Online Remittance Banking Solution
- Creation of Business Partner proposals, Information Kits, Board notes & handling objections.
- Product Presentations to NRI Banking Treasury Heads & Commercial Merchants
- Pre-sales Tech support for generation of affiliate Networks & Partner Banks
- Business Meetings with RBI authorities (Payments & Settlements Dept)
- Scrutinizing, Auditing & Record keeping of vital documents of Merchants like Article of association, Certificate of Registration, Agreements between Indiapay and the Merchant, Tri-Party Agreement between Indiapay, the Merchant and Partner Bank, etc.
- Key operative member of top management for periodic fund transfers between Indiapay, the Merchant and Partner Bank using Merchant Payout system, and generating payment reports.
Mobileware Technologies (Product based Startup) Project: UPI app for banks, RTO Project & Mfg Equipment Logger Duration: 6 Months Project Description Mobileware Technologies is a leading enterprise mobility platform company with own product solutions in the BFSI and mobile payments space such as Mobile Banking, IMPS , eKYC , AEPS , UPI , Wallet, Remittance Platform, Micro ATM, Merchant SDK, BBPS, Insurance Claim Processing, etc.
Mobileware's UPI Switch - TransXT is a comprehensive solution with a front-end application, middleware, and database server with a couple of UPI implementations. They are one of the listed vendors with NPCI for UPI solution. Roles and Responsibilities: As Lead QA at Mobileware was involved in: - Creating QA Dept, Processes & Resources
- Conducting Independent Internal UAT of our UPI app for Banking clients
- Observing day to day development of UPI version 2.0
- Initiating QA processes for portal & systems being built for various RTO Projects
- Created Plan, Effort estimation/WBS for Internal Testing of Equipment's Form Logger for a Manufacturing Execution System
Reliance Group (Mobile, Data, Broadband, IPTV, Translink, CC BPO) Project: Corporate Intranet Web Portal - (Process & Content Administration) Duration: 42 months Project Description Test & Manage Internal official Communication Dissemination process (Corp. Office) across India and SBUs for thirteen business verticals like Mobiles, FWP, Broadband, NRI Calling, Netway, Petroleum, Insurance, Energy, etc. Roles and Responsibilities: - As Team Member Lead for Web Portal Admin For Reliance Group – Testing & Managing GUI Designs, Scripts, Content on Internal communication Web portals & Vet Processes, Products SME, Analysis, UAT, documentation, Implement & Versioning.
- As Officer - I Managed a team of 75 CSRs at Reliance CC BPO, resolved ticket volumes of more than 7000 per shift of entire Duplicate Billing process for Telecom business, front-office processes like capturing Data, feedback, complaints, issuing ticket numbers up to back-office processes like retrieving tickets batch information from the database, Managing tickets resolution units and dispatch of physical bills.
- As Senior Executive on the floor - Managed routing & Responses of emails addressed to Group CMD, Legal and TRAI related complaint mails and Notices, Designed Template standard responses for all mails, managed new hires & provided On-Job Trainings.
PROMOTED TWICE; EXECUTIVE -> OFFICER -> TEAM MEMBER, Reporting to PRESIDENT of RELIANCE CC Other Projects: | AS Consultant Freelance / Setup (Software Project Client Contracts) | MF Loan Origination Mobile System | PRM FinCon | | US Real Tax Calling Project setup | Infinity Data Solutions | | 108 Emergency Calling Tech setup | BVG group / Photon Grafix | | Competency Assessment Moderation | Volkswagen / Orgment TCS | | | TRAINING PROJECTS MANAGED | | Ø BUSINESS SKILLS Competency o Conducted Training for Senior Management staff of the Client Reliance on topics like Change Management, Conflict Resolution, Situational leadership, Coaching & Mentoring, Root Cause Analysis, Inter-personnel Behavior Management via Tools (Johari Window, FIRO-B, MAO-B). Ø INDUCTION / PROCESS Training – TELECOM / BPO o As Senior Trainer for First source Solutions took conducted TTT, Induction, Product & Process Training for Airtel Customer service & Technical team for Mumbai Circle, Gujarat Circle, Tamil Nadu, Kerala Circle and Back office team on Customer Onboarding Process, Activation process, Welcome call, Credit rating, Tariffs/ Plans/ VAS, Billing & Payment process, Dunning, Retention process, Case / Ticket management, utilities like ICRM, UD HLR MSC Switch and Quality process & C-Sat. Ø Quality Assurance / Manual Testing o As Software Quality Assurance Testing Trainer & Project Mentor trained direct campus recruited employees of Cognizant on Knowledge Transition, Analyzing Business Requirements, SDLC models, STLC, Types of testing, Verification of Functional Requirement Specifications, Test Strategizing, Planning, Devising Test Scenarios, Conditions, Cases, Breaking Software Applications, Product Validation via Black box Testing, Identifying, Reporting, Tracking Defects and Artifacts Documentation as well as Basic SQL Ø PROJECT Management o As Project Consultant for Polaris Financial Technologies took Project KT Training for Vendors of Barclays Bank Credit Rating & Facilities sanction project like Teams from IBM, Cognizant, Satyam, Polaris, Barclays Tech center on SOW Elements, Project scope, Product architecture, Tech Stack (Oracle, Chordiant-Java, Websphere), Data Model, Functional specs, Production /Function change requests, Project streams & schedule and SDLC / STLC models used. Ø SOFT SKILLS o As Placement Officer with Jetking Infotrain conducted TTT, took many batches of Personality enhancement, Competency Development, Business Skills, Interview attending skills covering topics like Aptitude, Addressing Competency-based queries, Business English Writing Skills & Ethics, Behavior Management (Johari Window, FIRO-B), Presentation, Communication Skills, Time mgmt, Types of Intelligence, Root Cause Analysis, Leadership skills, etc. Ø SALES o As Associate Trainer for NIS Sparta took Direct Sales Training and on-field Coaching for Reliance Sales force & Management of Entire Maharashtra covering topics like Company (Vision, Goals, Products), Telecom Domain & Industry, Prospecting – Sales Funnel/ Qualifying - MAN, Sales Preparation, Approaching customer, Understanding –Probing, Profiling /Developing Needs (FAB-BAF), Presenting solutions, Objection Handling-FFF/LRA, Buying signals & Sales Closing, Follow-up, Referral, Retention, Resulted in boosting sales of Postpaid Mobile & Data |
My Approach to Training:-
Conducting a TNA (Training Needs analysis) - Gather all information, ensure exact understanding & accurately assess what Training Needs & Expected Outcomes are by speaking to individuals & key stakeholders e.g: Managers, Senior Leaders, HR etc .
- Share findings from TNA with stakeholders and ask for their confirmation, comments and input
- Set SMART objectives (Specific, Measurable, Achievable, Relevant & Time-Oriented) for the training program
Developing training - Use of blended learning approach and combine a wide range of training methods including classroom sessions, e-learning, coaching, self assessment, questionnaires, exercises, etc.
- Cater for the different styles of learning by including both theory and practicable based activities
- Find out about the intended audience before developing the training so that the content can be geared specifically to their level of knowledge/skills
- Build in lots of discussion and reflection time and element of action planning so that delegates can identify how they are going to apply the learning back in the workplace
i.e. Prepare – Content, Venue, List of participant details, Media, PPT, Handouts/ Takeaways, Notes, Rehearsal Design Agenda of training - Organize the training venue and then arrange the training room in a style that is appropriate for the audience
- Structure the training effectively and let people know what to expect throughout the day
- Prepare some form of ice-breaker to start the training, even if people already know each other
- Design Session that Limits trainer input & allows plenty of time for discussion, individual exercises and practical group work
- Use materials sparingly and use optimum PowerPoint slides. Flip-charts, handouts and delegate packs should be used as an aid to learning
- Assure regular breaks and get people moving throughout the day. This could mean arranging break out rooms or doing some physical activities
Delivering training - Communicate – Training schedule & Agenda to Stakeholders, Participants, Facilities & IT support
- Start – Self Introduction – Build credibility, Know Participants, Break ICE, create conducive environment
- Open – Introduce Training Goals, Agenda, Topics, Expectations, Training methodology & Ground rules
- Train – Concise clear communication, Retain Interest, Interactive participation, Class Control
- Maintain – Flow, Language, Posture, Eye contact, Body language, Class movement, Voice modulation, pauses
- Handle –Queries, Objections, Listen, Reflect, Deflect, Park, Promise, Reject, Avoid arguments,
- Asses – understanding, Question, Test, Correct
- Close – Summarize Learning, Connect to Training Goal/ expectations, Push for action, Discuss next steps, Thank
Evaluating training - Consider exactly what and how to evaluate before the training takes place
- Ensure that people complete an evaluation form at the end of the training session
- Make sure that the people who have attended training get debriefed by their Manager about their key learning outcomes
- If possible, get people to demonstrate what they have learnt through sharing learning points in a team meeting or via some other method
- Monitor the effectiveness of the training through the review/appraisal process of through 360 degree feedback
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